• Trusted Governance: Acts as a common language between government officials and citizens, aiming to bridge the trust gap through transparent, accountable, and reliable public services. 
• Sustainable Development: Aligns local government operations with the United Nations Sustainable Development Goals (SDGs). 
• Continuous Improvement: Utilizes the Plan-Do-Check-Act (PDCA) cycle and risk-based thinking to ensure municipality services are properly resourced and monitored.

Key Features

• Sector-Specific Focus: Designed specifically for public sector organizations, it helps cities and counties apply ISO 9001:2015 principles without changing the original standard’s requirements.
• Comprehensive Indicators: Features practical annexes that break down the standard into 39 indicators covering social, economic, and environmental policies. 
• Diagnostic Methodology: Provides diagnostic tools (specifically in Annex A) that allow local authorities and citizen observatories to evaluate the maturity and effectiveness of their processes. 

Benefits

• Standardized Public Services: Elevates the quality of vital municipal services such as waste collection, public lighting, water supply, and civil protection.
• Citizen Participation: Encourages direct citizen involvement in the evaluation and elaboration of local public policies.
• Scalability: It is flexible and applies to local governments of all sizes and types, regardless of the region’s development status.